This policy covers the plans an individual buys to have a return filed. A CA firm's subscription is billed after each month it covers; what happens when a firm stops is in the Terms of Service, under "Billing, GST & payment".
Full refund if we cannot file your return — no questions, no partial deductions. Everything below covers the situations where you change your mind or something goes wrong along the way.
Cancel any time before a CA starts reviewing your documents (status "Documents Pending") for a 100% refund of the amount you paid to the original payment method.
If you cancel after your CA has started reviewing (status "Under Review" or "Draft Ready") but before filing, we refund 50% of the plan fee, reflecting professional time already spent. If the delay is on our side — no draft within 15 days of complete documents — you may cancel for a 100% refund instead.
Once your return is filed on the Income Tax portal following your approval, the service is complete and fees are non-refundable. Errors attributable to us are corrected free of charge by revised return, raised through Support while the statutory window is open; note that a tax refund from the department is a matter between you and the department — we track it, but it is not a ReturnDone payment.
Your CA checks plan fit during review and tells you if your case does not fit the plan you bought. The fee you paid is never raised without your consent. If you would rather not proceed, the sections above apply: a full refund before review begins, and a full refund at any stage if we cannot file your return.
Expert consultation is arranged directly with your assigned CA on a case-by-case basis and is not charged through ReturnDone — so there is nothing to refund here. Any fee you agree for a consultation is a matter between you and your CA.
Refunds are calculated on the amount actually paid after discounts. Coupon value is not refunded as cash; a cancelled discounted order returns what you paid, and single-use coupons are reinstated where technically possible.
Duplicate charges are refunded in full without you having to ask — our team refunds a duplicate once it is detected, or within 24 hours of you reporting it. Amounts debited for failed Razorpay transactions are typically auto-reversed by your bank within 5–7 business days; if not, contact us and we will raise it with Razorpay.
In-app: open Support and use "Request a refund" on the relevant order. Or email support@growinture.com from your registered address with your order ID (e.g. QITR-26-08412). We acknowledge within 24 hours and decide within 3 business days, in writing.
Approved refunds are initiated within 48 hours and reach the original payment method in 5–7 business days (UPI is usually faster; card refunds depend on your issuing bank). We never refund to a different account than the one that paid.
If you disagree with a refund decision, escalate to support@growinture.com — a senior reviewer not involved in the original decision responds within 7 days. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.